Q: How do I make an appointment?
A: Start with a referral from your pediatrician for the appropriate therapy (Occupational Therapy or Speech Therapy) along with the associated diagnosis code(s). Once we have this, we'll need your insurance information to verify your benefits. Then we are ready to set up an initial evaluation, which is an appointment with a licensed therapist who will be able to tell you if services are warranted.
Q: What insurance companies are you contracted with?
A: Premera Blue Cross
Regence Blue Shield
First Choice Health Network
Aetna (GEHA)
Kaiser
Tricare
U.S Family Health Plan
Cigna
Q: How can I pay my bill?
A: There are several ways to pay your bill: in person, mail in, over the phone, or online. We use InstaMed for online payments through our website. On the bottom of the home page, click the correlating button (speech or OT account) and follow the prompts. It will ask for your email, child's first and last name, and billing zip code. It will NOT tell you the exact amount you owe, but you can use your statement or call the front desk for the correct amount. (360-786-1753)
Q: My child was just evaluated at another facility. Can you use that one?
A: Possibly. Provide a copy of the evaluation if it has been done within the last 90 days. This does not apply to evaluations done through the school district, as those are not medical evaluations. However, they are great to have as information for treatment, so please bring it with you to the evaluation.
Q: What is the difference between a deductible, copay and coinsurance?
A: A deductible is a specified amount of money that the family must pay before an insurance company will pay a claim.
A Copay is a set amount to be paid by the family per date of service.
Coinsurance is a percentage to be paid by the family per date of service.
These vary per insurance plan and benefit packages, so be sure to contact your insurance company to verify those benefits for exact coverage and your out of pocket costs.
Q: What should I expect at therapy?
A: One on One treatment with a fully licensed speech or occupational therapist. We have a play based therapy approach and, when applicable and appropriate, we integrate sessions for social interaction and building skills.
Q: How often will my child receive therapy?
A: Patients are scheduled once a week for in-person therapy on a reoccurring basis. Regular attendance is expected to maximize therapeutic benefit and continuity of care.
Q: Is tele-therapy an option?
A: Yes, when appropriate. Please inquire with your therapist. We have found great success with our patients using tele-therapy.